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General tech coverage by VentureBeat. May simplify or sensationalize—check their sources.

How attackers hit 700 organizations through CX platforms your SOC already approved

CX platforms process billions of unstructured interactions a year: Survey forms, review sites, social feeds, call center transcripts, all flowing into AI engines that trigger automated workflows touching payroll, CRM,…

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How attackers hit 700 organizations through CX platforms your SOC already approved

TLDR

CX platforms process billions of unstructured interactions a year: Survey forms, review sites, social feeds, call center transcripts, all flowing into AI engines that trigger automated workflows touching payroll, CRM,…

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