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Keeping community human while scaling with agents
At Vercel, our developer community is at the heart of everything we do. It's how we stay closest to the people using what we build.As our community grew, automation helped us scale. But questions...
Vercel Blog··~3 min read
2-Minute Brief
According to Vercel Blog: At Vercel, our developer community is at the heart of everything we do. It's how we stay closest to the people using what we build.As our community grew, automation helped us scale. But questions still got lost, routing took time, and context switching pulled us away from the work that actually required our expertise. And automation could never help with the things that mattered most, the moments where you really connect with someone and help them. You can't use AI to replicate the feeling of ta
At Vercel, our developer community is at the heart of everything we do. It's how we stay closest to the people using what we build.As our community grew, automation helped us scale. But questions...
2-Minute Brief
According to Vercel Blog: At Vercel, our developer community is at the heart of everything we do. It's how we stay closest to the people using what we build.As our community grew, automation helped us scale. But questions still got lost, routing took time, and context switching pulled us away from the work that actually required our expertise. And automation could never help with the things that mattered most, the moments where you really connect with someone and help them. You can't use AI to replicate the feeling of ta