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Business · Google Cloud AI Blog

How SAP Concur automates expense reporting with agentic AI

For decades, expense automation relied on a simple premise: If the machine can read the text, it can do the work.

Apr 10, 2026 16:00 UTC · ~5 min read · Research
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  • Potential technical breakthrough.
  • But anyone who has ever tried to scan a crumpled, smudged, or sun-bleached receipt from their pocket knows that reading isn't enough.
  • When key data is missing, such as a city name or a clear date, the machine halts and the burden falls back onto the user for manual entry.

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But anyone who has ever tried to scan a crumpled, smudged, or sun-bleached receipt from their pocket knows that reading isn't enough. When key data is missing, such as a city name or a clear date, the machine halts and the burden falls back onto the user for manual entry. To close this gap, where traditional Optical Character Recognition (OCR) fails, SAP Concur’s engineering team set out to break new ground. While much of the industry was still focused on the design of conversational interfaces, SAP Concur foresaw a bigger shift. They recognized early on that the next leap in efficiency wouldn't come from better scanning, but from intelligent reasoning. The result is an agentic AI upgrade for ExpenseIt, moving automation beyond simply reading text to solving messy logic puzzles, significantly reducing the need for manual intervention. Now, travelers can simply snap photos of their receipts as they receive them, upload digital scans, or forward receipts as emails, and ExpenseIt instantly transforms them into accurate expense entries with no date entry or itemization required. Bringing this next-generation system called for a partner who could push the boundaries of innovation…

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But anyone who has ever tried to scan a crumpled, smudged, or sun-bleached receipt from their pocket knows that reading isn't enough.

But anyone who has ever tried to scan a crumpled, smudged, or sun-bleached receipt from their pocket knows that reading isn't enough.

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